Creative Group (CG): You’ve been given many client accolades for the care you take with our clients and their attendees. Can you tell us how you approach customer service and what it means to you?
Celeste (C): I approach customer service with my clients and their attendees based on how I would want to be treated. For me, that means giving detailed responses in a timely manner, even if it’s just a response to advise that I haven’t forgotten about them and that I’m still following up on their request. I’ll also ask additional questions if I have them and won’t pretend that I have all the answers if I don’t. I want to be able to look a client or an attendee in the eye and know that I did everything I could to make their experience with Creative Group a positive one.
CG: What do you enjoy most about your role as account coordinator?
C: There are many, but two things in particular stand out for me. The first is improving upon work from previous programs and making changes that benefit our clients and further engage our program participants. It’s always satisfying when we can eliminate a pain point. The second is working with great (collaborative) people, specifically our team at Creative Group. I’m continually impressed with the new ideas that they come up with and simply how much fun the people are.
CG: What experiences from your past have contributed to your success at Creative Group?
C: There are a lot of experiences that tie into one another for me. My career has been a winding road. I started out in theater; I majored in theater with a concentration in costume design and wardrobe supervision. That’s obviously not what I’m doing at Creative Group, but the whirlwind of theater–the stress behind the scenes, the love of taking care of actors/people before a big moment, the attention to detail–all of those things tie in nicely to what we do at Creative Group. For me, the art of transferring skills from one area of expertise to another has been incredibly helpful.