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Our Leadership


Janet Traphagen

As a 25+ year veteran in the industry, Janet is immediate Past Chair of the Incentive Research Foundation (IRF), and is a member of the Sales Management Summit, a board for senior sales executives. She frequently participates in industry panel discussions on our hotel partner’s advisory boards. Janet is also a board member supporting Humor for Hope, a nonprofit that provides laughter for critically ill children.

What is the best advice you’ve ever received and how has it helped your career?

Mine is more of a quote that resonated with me early on. “The quality of my life, depends on the quality of my thoughts.” This small mantra has supported me through many stages in my career. Above all else, I am in charge of my thoughts and therefore, completely accountable for my life experiences.

What makes you thrive?

I am thriving when I am giving and engaged with others, and they, in turn, are reaching a higher level of achievement than they thought possible. That’s a good day for me!

Glenn Darlington
Executive Vice President

Glenn is a 30 year veteran of the Meetings & Events, and Performance Solutions industry, who brings a unique and diversified blend of expertise in sales, sales leadership, marketing, and operations. He is passionate about helping organizations fully engage with their employees, channel partners, and consumers.

What is the best advice you’ve ever received and how has it helped your career?

It is not so much advice as it is an example my father set for me. No matter who a person was or what their station in life, my father ALWAYS treated every individual with respect. I think this principle has served me well in all aspects of my career and life in general. And I know it’s the right way to serve others.

What makes you thrive?

I thrive whenever the stakes are on the line; when someone needs to “make the shot”, “sink the putt”, or “close the deal”. As I’ve matured I now love helping others maximize their potential. I get my greatest joy from helping them achieve far more than they ever thought they were capable of achieving.

Mark Warman
Vice President
Business Services

Mark has 25+ years of experience in finance and accounting operations with emerging, middle-market companies. His industry background includes Technology, Meetings & Events and Healthcare. Most recently, Mark has served as Chief Financial Officer for a digital marketing company and Controller for an online event marketer.

What is the best advice you’ve ever received and how has it helped your career?

When I was a teenager, my father noticed how impatient I was when trying to learn new things; I wanted to master things quickly. His advice: Be better every day. I gradually understood he meant for me to approach life in this manner as well; use each day to learn from mistakes, build character and be a good example to others. Career-wise, his advice helped shape my technical abilities and helped me become more self-aware, using each day to grow beyond my comfort zones. It’s greatly helped me understand business from a big picture view, as well as the detail. I continue to follow the principle in all life experiences because it’s simple and reminds me that success is achieved…one day at a time.

What makes you thrive?

Continuing to learn, challenging others to see things from a different perspective, and collaborating to achieve successful outcomes. I love everything about business and problem solving, especially when I’m working with people that care about each other. That’s what excites me the most about working for this company!


Maritza Zaenger
Senior Vice President
Organizational Effectiveness

As a 25 year veteran in Human Resources, Maritza specializes in organizational development, change management, and designing training programs.

What is the best advice you’ve ever received and how has it helped your career?

The best advice I was given was, “Control the things you can and let go of what you don’t control.” After 12 years in Human Resources, I almost left the profession because I didn’t understand that it wasn’t possible to make everything perfect for employees and the organization. I was getting burnt out by taking all the “worries” home with me. Through this, I learned to focus instead on the things I could control. Not only did life get better for me personally, but I also managed to have a greater positive impact on the lives of the employees I was working with.

What makes you thrive?

I would have to say mentoring is what excites me. Sharing my expertise with others either through mentoring or training makes me thrive. I love the exchange of ideas and I also love challenges. When I’m facing a challenge that has the momentum to move the organization forward, I’m “all in”. I like helping people, and in my role that can mean helping people manage the hurdles of significant organizational change.

Jerry Murphy
Vice President, Customer Experience

Jerry Murphy has over 25 years of experience in account management, business development and experience design within the corporate and association convention management and hospitality industries.

What is the best advice you’ve ever received and how has it helped your career?

You can’t change how people feel or react to you; you can only change how you react to them. It’s a quote I repeat often, both in my work life and personal life. You have the power to control the outcome of most situations through your words and actions.

What makes you thrive?

I love collaborating with creative people. It’s about the energy that emerges from a group bouncing ideas off one another and imagining all those  possibilities. You learn so much from and about the people and it expands your thinking. There’s nothing better.

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